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Paul Bedford discusses the ‘double-edged sword’ of the growing trend for strength training, and his ambitions for the health and fitness sector
HCM issue 2 2024
Cheriee Wales reports from the recent
Fitronics and Proinsight ConnectCX
conference and CoursePro Summit
HCM issue 9 2023
Questex’s Sibec Europe|UK, Europe’s leading one-to-one event for the fitness industry,
concluded its event last week at the Anantara Vilamoura Algarve Resort, in Portugal, with
over
750 one-to-one meetings between premier global suppliers and owners and operators of health
and
fitness facilities in Europe and the UK.
promotion •
05 Oct 2022
Questex’s Sibec Europe-UK, Europe’s leading hosted buyer event for the fitness industry,
will take place on 27-30 September 2022 at the Anantara Vilamoura Algarve Resort, in
Portugal.
promotion •
03 Aug 2022
How can operators ensure members feel a continual sense of improvement that keeps them coming back for more?
HCM issue 6 2022
Keeping members actively engaged has never been more important. Abi Harris reports on the latest ideas and inspiration from the Retention Convention
HCM issue 1 2022
Creating workout experiences will be the main theme of this year's Retention Convention, which will
be held as an online event on 9 December 2021.
news •
07 Oct 2021
Paul Bedford and Jamie Owens discuss opportunities and tactics available to operators to regrow memberships
HCM issue 5 2021
The Retention Convention saw experts sharing exciting examples of best practice around customer relationship building
HCM issue 1 2021
The active leisure industry is increasingly feeling the pressure as countries introduce measures to
tackle the COVID-19 (Coronavirus) pandemic.
news •
17 Mar 2020
Retention specialist, Paul Bedford, has released a video tutorial advising health and fitness
operators the best ways to retain customers during the coronavirus outbreak.
news •
16 Mar 2020
Paul Bedford on the best ways to operate in an increasingly competitive market
HCM issue 1 2020
HIIT is hot right now – but are you
optimising it for all your members, or are
some put off by the pain? We look at ways
to ensure a positive experience
HCM issue 6 2019
Self-knowledge, a customer-focused
company culture and utilising your data
are key to retaining members, say experts
at this year’s Retention Convention
HCM issue 6 2019
There are no limits to where virtual can
take the health and fitness industry. We
take a look at the latest directions
HCM issue 5 2019
Where is growth coming from? How can
operators compete? These questions were
discussed at the Power Plate RISE event
HCM issue 2 2019
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
New tech is coming down the track which will change the gym experience and improve retention
HCM issue 4 2018
How authentic member communication
can help to improve retention rates
HCM issue 11 2017
A happy workforce and the impact this has on member retention was the topic of the day at this
year's Retention Convention.
news •
26 May 2017
Two more industry greats have been added to the list
of experts at this year’s Retention Convention.
product innovation •
11 May 2017
The Retention Convention will focus on the impact a happy workforce has on retaining
leisure centre, gym and health club members at its event in May.
news •
08 Mar 2017
Retention is not the opposite of attrition. Big data is not the same as large data. Real
brand engagement is about understanding the person that's right in front of you.
news •
07 Jun 2016
Former ukactive CEO David Stalker believes it’s time for the fitness industry’s old guard to
“be off doing something new” and says veterans should leave the new generation to drive
the sector forward.
news •
07 Jun 2016
As the former CEO of ukactive is freed from the shackles of office, he offers his frank opinions on the fitness sector
HCM issue 6 2016
The Retention Convention is back for 2016 with a second installment, featuring a bumper
cast of health and fitness speakers who will focus on how to improve customer
experiences.
news •
07 Mar 2016
Retention expert Dr Paul Bedford is to hold an extended Retention Convention in the UK
next year, focusing on improving customer experiences in the increasingly competitive
gym market.
news •
03 Dec 2015
The Gym Group has sought to gain an edge in the competitive budget gym sector by
commissioning a statistical model to understand the impact of price changes on member
acquisition and retention.
news •
18 Sep 2015
An in-depth study of health club retention in North America identifies the factors that spell the difference between winning and losing
HCM issue 9 2015
Health club operators across the globe are being offered the chance to gain key business
insights from industry renowned retention experts via a live stream of next month’s
Retention Convention.
news •
15 Apr 2015
Latest News
Leisure Media has added another heavyweight to its line-up of CEOs for its inaugural HCM ...
Latest News
Empowered Brands has signed a deal with European staffless gym chain, Fit+, to be the ...
Latest News
Speaking to HCM for its 2024-2025 Handbook, which will be out next month, PureGym managing ...
Latest News
Leisure, lifestyle, wellness and entertainment growth investor, Imbiba, has invested in boutique gym brand, 1Rebel's ...
Latest News
Urban Gym Group will launch PILAT3S at ClubSportive in Amsterdam next month, to create a ...
Latest News
The American Council on Exercise has appointed Dr Cedric Bryant as its new CEO. Bryant ...
Latest News
Sport England’s This Girl Can team has launched a new campaign, Let’s Get Out There, ...
Latest News
Improving physical strength and fitness, mental health and confidence are the main reasons for joining ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten
years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
GymNation is pioneering the future of
fitness with software specialist Perfect
Gym providing a scalable tech platform
to power and sustain its growth
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM magazine
Speaking on the LIFTS podcast recently, Xponential Fitness CEO Anthony Geisler said participation in studio cycling is down globally. Kath Hudson decided to investigate
HCM magazine
HCM People
Jen Holland
CEO: Edinburgh Leisure“Edinburgh Council will have a £143m budget shortfall by 2028/29 and so must find ways to become more efficient”
HCM magazine
“We introduced good mood messaging, communicating the idea of exercise being ‘for the feeling’”
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
Pilates is having a
moment. Steph Eaves
asks suppliers how
they’re responding
to the demand
Current vacancies
Civic Partnership Manager Everyone Active
£35,000 - £40,000 + benefits
Bristol, United Kingdom
Fitness Instructor University of Brighton
£23,144 to £25,138pa
Brighton, East Sussex, United Kingdom
Read the latest issue
Featured supplier news
In the dynamic world of indoor cycling, Schwinn has consistently been at the forefront of
innovation. Now, we proudly present the Schwinn Z Bike, the culmination of our legacy of
excellence.
Featured supplier news
Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of
questions about bodybuilding without machines. Should bodybuilders be limited to just free
weights? Why?
Company profiles
InBody provides products that are accurate, medically rated holding a CE mark and certified to ...
Company profiles
Fitronics develop effective, user-friendly software for the sport, health and fitness industry to improve member ...
Catalogue Gallery
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Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
08-10 Sep 2024
Wyndham® Lake Buena Vista Disney Springs™ Resort, Lake Buena Vista, United States
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
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